Satisfaction Guaranteed

Each product here at Smoky Mountain CBD is made with love and care, and goes through comprehensive third-party testing to ensure you get CBD products of the highest quality. If you are not 100% satisfied with your purchase and find that CBD is not right for your health and wellness routine, we offer a 30-day satisfaction guarantee. We are incredibly proud of our products which are formulated in-house and made with hand-selected natural ingredients to contribute to your best health. If you don’t love them as much as we do, contact us for a full refund.

30-Day Satisfaction Guarantee

If the customer is not 100% satisfied with their purchase, Smoky Mountain CBD will provide a refund or exchange within the first 30 days of purchase. This 30-day satisfaction guarantee is a promise and symbol of complete trust in our products and their abilities to help improve people’s lives.

Returns

Used Items

Returns on used items are available for each customer, one-time. If you are not completely satisfied with your CBD purchase, let us know and we will help find a product best for your lifestyle or issue a full refund.

Unused Items

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Some types of goods are exempt from being returned. To complete your return, we require a receipt or proof of purchase.

Non-returnable items

• Gift cards
• Any item not in its original condition is damaged or missing parts for reasons not due to Infinite’s error.
• Any item that is more than 30 days after purchase

Refund Timeframe

Once a refund has been issued, please allow 48 to 72 hours for the refund to be processed. Credit times will vary depending on card companies and banks.

Sale items

Only regular-priced items may be refunded.

Exchanges

We will replace any items if they are defective or damaged. In compliance with our 30-day satisfaction guarantee, you may exchange any products you are dissatisfied with, one-time.

Shipping Costs

Shipping costs will not be refunded.