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Frequently asked questions

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We’re committed to being your source for the best THC products on the market.

Peruse these FAQs for transparent tidbits about products, policies, and more.

Product & cannabis related FAQs

The majority of Smoky Mountain CBD products are vegan. The ones that are NOT vegan are Balance Delta-9 THC Krispy, Balance Delta-9 Chocolate Bar, and the Delta-8 THC Chocolate Bar.

Each isolated cannabinoid touts an impressive checklist of associated benefits. As we have worked hard to formulate compounds that target maladies and align with holistic wellness practices, you can also try cannabinoid isolates in their pure forms (refer to our PURE collection). Choosing cannabinoids or blends is personal, relative to your needs! Here’s our guide to help you shop with confidence. Explore our robust range of cannabinoid products to find your favorites.

The best delivery method for your chosen cannabinoids is completely unique to you! Check out our comprehensive guide for basic information on the various options. We encourage you to try different product types to discover your go-to regime.

An important vitamin that your body cannot create on its own, B12 is needed for maintaining healthy bodily functions, from keeping your bones and muscles in good shape to improving mood. A lack of B12 in the everyday diet is also linked to a lack of energy.

Another naturally occurring compound, mostly in black tea, L-Theanine is known to help with stress, anxiety, managing insomnia, and improving our immune system.

Smoking THC delivers an instant effect. Consuming edibles takes 30 mins to 1 hour.

Yes, absolutely! Many Smoky Mountain customers use our edibles and smoke products along with our creams to get the best experience. For instance, creams and salves for localized pain, flavorful gummies for an energy boost capsules to help regulate the sleep cycle, and a nice vape pen to sit back and relax.

All Smoky Mountain CBD products are made with 100% Tennessee-grown hemp. Find out more on Our Story page. 

Yes, Smoky Mountain’s products are 100% federally legal under the Farm Bill of 2018. They contain less than 0.3% THC as per the mandated federal legal limit.

Melatonin is a natural hormone produced by the pineal gland in the brain when it’s time to sleep and is often the primary ingredient in sleep aids used to combat insomnia.

A natural compound found in citrus fruits, limonite has a wide variety of powerful anti-inflammatory and antioxidant benefits. Limonene has also been found to promote weight loss, decrease stress and anxiety, and support healthy digestion.

Linalool is a natural terpene that’s known to have calming and relaxing effects that help manage stress, anxiety, and depression.

Brand-related FAQs

New wholesale partners enjoy 50% off of their first order of $250 or more. To become a wholesale partner with us, complete the wholesale application on our website and someone from our team will follow up within 48 hours.

We proudly work with Tennessee-based farmers to source 100% of our hemp. By keeping it local, we are able to assure customers that every Smoky Mountain CBD product they receive is at the highest possible quality, a standard demonstrated by our publicly featured Certificates of Analysis. See more about our process on Our Story page. 

Policy related FAQs

Email info@smokymountaincbd.com for any issues or questions you may have about your product. To return your Smoky Mountain product, it must be within 7 days of having received the item. Email us at info@smokymountaincbd.com to get a return label. The seal of the packaging must be unbroken to get a full refund. See more details about our return policy and steps to take.

We base our entire brand off of the satisfaction of our customers. If, for any reason you are not content with the product you have purchased, we offer a full refund within 30 days of purchase. Find out more about our 30-Day Satisfaction Guarantee.

At this time we only ship within the United States. All orders will be shipped out within 2 business days.  We ship via USPS priority mail which then takes an additional 2-4 days for the product to arrive (within the 48 contiguous States). 

Please note that at this time our delivery service (USPS) will not deliver to PO Boxes or Military Bases.

All questions emailed to customer service will be answered as quickly as possible but are guaranteed within 1-2 business days.

Smoky Mountain CBD uses a USPS address verification system. If your address is not confirmed you will receive an email from our customer service department. In certain cases this may delay your order. 

All products are shipped with a QR code on the label/container that can be used to track the exact Certificate of Analysis for its batch.

TAKE OUR PRODUCT QUIZ

Meet your match

Everyone’s wellness journey is unique. From everyday tinctures to targeted
topicals, we want to make sure you find your unique cannabis compound.

Which Cannabinoid guide suits you?

Get to know cannabinoids

Extracted from the cannabis plant, CBD and THC isolates are as varied in
their forms as they are in their effects. Learn about the range of
cannabinoids and choose your combination with confidence.

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